Privacy Policy – Turtle Dove Living

Privacy Policy

Privacy & Cookies

  • Your privacy is important to us. We only use the information we collect about you carefully and lawfully.

Information we hold:

  • If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
  • If you have entered a competition or completed feedback, we hold your name, address, telephone number, email address.
  • If you have requested to receive our email newsletters we only hold your name and email address. To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications.
  • We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)

Information we use:

  • We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, and reviewing past purchases.
    All the information we hold is used to improve your customer experience.
  • We also use the information to keep you up to date with Turtle Dove Livings new products and sending emails as appropriate.
  • If you enter a competition with Turtle Dove Living we may pass on your name, address and email to the promotional partner. Please refer to the terms & conditions of the competition for specific details.
  • For purposes of quality control, calls and emails may be monitored.